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Regional Webinar: How to Handle Emotionally Challenging Situations at Work

May 23, 2024 2:00 PM - 3:00 PM (EDT)

Description

The Community Action workplace can become an emotional environment. Working with our most vulnerable population’s needs can bring emotional burnout, and magnify the everyday stresses in our work environment. It's crucial to master your emotions and communicate effectively, especially during tense situations. Gain an advantage by remaining composed and collected when others are overwhelmed emotionally. This webinar offers practical communication tools for various roles – from senior executives to first-time supervisors and everyone in between. Start applying these tools right away for immediate results.

Techniques to keep a lid on your emotions when they are at the boiling point

  • Discover why “goat hiding” is the most important emotional control skill set a professional needs.
  • Change your inner dialogue for outer success.
  • Stop saying things you regret and stay in charge of your emotional displays.

Powerful strategies to help others “calm down”

  • Learn to avoid the worst things to say in emotionally charged situations - and what to say instead.
  • Defuse defensiveness and gain cooperation with boundary statements.
  • What to do and say when tears are threatening to flow - yours or someone else’s.

How to manage conflict and confrontation with tact and finesse.

  • Learn powerful language patterns to engage in confrontation without losing your cool or being a doormat. 
  • Discover what to say to keep emotionally charged conversations on track and professional - no more conversations that stray far off topic.
  • 5 keys to confrontation that triggers cooperation, not defensiveness.

How to communicate with specific types of difficult people.

  • Learn the #1 reason difficult people are difficult and what you can and cannot do about it.
  • Specific words and phrases to use with the exploder, the steamroller, the sniper and other difficult people.
  • Discover how to stand your ground without being obnoxious or pushy.

Join internationally recognized communication skills expert, Pamela Jett, as she teaches you how to effectively deal with emotionally challenging situations in your workplace.

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Contact Information

Name: Erika Carpin
Phone: (717) 233-1075 x18
Email: erika@thecaap.org
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