Presented by Pamela Jett
The Community Action workplace can become an emotional environment. Working with our most vulnerable population’s needs can bring emotional burnout, and magnify the everyday stresses in our work environment. It's crucial to master your emotions and communicate effectively, especially during tense situations. Gain an advantage by remaining composed and collected when others are overwhelmed emotionally. This webinar offers practical communication tools for various roles – from senior executives to first-time supervisors and everyone in between. Start applying these tools right away for immediate results.
Techniques to keep a lid on your emotions when they are at the boiling point
Powerful strategies to help others “calm down”
How to manage conflict and confrontation with tact and finesse.
How to communicate with specific types of difficult people.
Join internationally recognized communication skills expert, Pamela Jett, as she teaches you how to effectively deal with emotionally challenging situations in your workplace.
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